Privacy Policy

1. Introduction

LumenBridgePark ("we," "us," or "our") is dedicated to safeguarding your privacy. This document outlines our practices regarding the collection, use, and protection of your data when you browse our website lumenbridgepark.sbs or utilize our yacht rental services.

By engaging with our services, you are giving your agreement to the data handling procedures outlined in this document. Our protocol adheres to the privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy legislation in Canada.

2. Information We Collect

2.1 Personal Data

We collect personal data that you intentionally supply to us when you:

• Reserve a yacht rental
• Reach out to us through our website or over the phone
• Sign up for our email updates
• Complete forms on our website
• Take part in our surveys or promotional events

Such information may consist of:

• Identity and contact details (such as email, telephone, and physical address)
• Financial details for transactions (handled securely via third-party entities)
• Preferences and specifications regarding yacht rentals
• Details of an emergency contact person
• Information on dietary restrictions or health conditions (if willingly disclosed)

2.2 Information Collected Automatically

During your navigation of our website, we automatically gather certain data related to your device and how you use our site:

• IP address and geographical data
• Type and version of web browser used
• Site pages you visited and duration of your visit
• Source websites from which you navigated to our site
• Details about your device (like type and screen resolution)

2.3 Cookies and Tracking Technologies

Our use of cookies and similar tracking methods is to improve your online experience with us. These technologies allow us to:

• Maintain your website preferences
• Analyze site usage and performance metrics
• Deliver content tailored to your interests
• Upgrade the overall quality of our services

Your preferences regarding cookies can be managed within your browser’s settings or through our consent management platform for cookies.

3. Utilization of Your Data

We employ the data we compile for these purposes:

• Service Provision: To arrange yacht rental services, manage your reservations, and communicate regarding your bookings
• Customer Assistance: To reply to your requests and provide support
• Transaction Processing: To conduct payment operations and oversee billing
• Ensuring Safety and Security: To guarantee the security of our operations and prevent deceitful activities
• Promotion: To send you updates and marketing materials (with your consent)
• Enhancing our Website: To study patterns of usage and elevate the functionality of our site
• Observance of Legal Mandates: To conform to legal and regulatory requirements

4. Disclosure and Sharing of Information

Your personal data is neither sold, exchanged, nor leased out to third parties. We may disseminate your data in the following scenarios:

4.1 Service Providers

Your data may be shared with trustworthy third-party service providers engaged in activities like transaction processing, website hosting and maintenance, email marketing, analytics, and customer support on our behalf.

4.2 Legal Obligations

Your personal data might be revealed if mandated by law or as a response to legal proceedings, court directives in cases of emergencies, or inquiries into possible fraudulent or unlawful activities.

4.3 Business Transactions

In situations such as a business merger, acquisition, or asset sale, we may transfer your data as part of the business assets involved in the transaction.

5. Securing Your Data

We take suitable technical and organizational precautions to shield your personal information from unauthorized access, changes, exposure, or destruction. These protective measures encompass encryption, the use of secure servers, access limitations, consistent evaluations, and training of our staff.

It is, however, important to note that data transferred over the internet or stored electronically cannot be guaranteed complete security.

6. Retaining Data

We maintain your personal data only for the time necessary to fulfill the objectives for which it was gathered or as demanded by law. Standard retention periods include:

• Rental Records: 7 years for tax/legal purposes
• Marketing Communications: Until you opt-out or request removal
• Online Analytics Records: 26 months
• Client Support Communications: 3 years following the last interaction

7. Your Rights and Choices

You have the right to access, correct, delete (subject to legal restrictions), port, opt-out of promotional communications, and control cookies. To exercise these rights, get in touch with us using the details provided below.

8. External Services

8.1 Google Analytics

For analyzing website traffic, we use Google Analytics. You can opt out through the Google Analytics Opt-out Browser Add-on.

8.2 Linkages to Social Media Platforms

Our website may contain links to social media platforms which possess their privacy policies.

8.3 Payment Processors

All payment processes are carried out by third-party processors in compliance with PCI DSS standards.

9. Cross-border Data Transfers

Your data may be transferred to, and processed in countries other than United States. In these cases, we ensure measures are in place that comply with applicable data protection laws.

10. Privacy of Minors

Our services are not intended for children below the age of 13, and we do not intentionally gather their information. If you become aware of such a case, please contact us immediately.

11. Modifications to This Privacy Policy

Our Privacy Policy may be updated to mirror changes in our information handling practices or legal obligations. We will inform you by updating the policy on our site, sending emails to registered users, or by displaying a notice on our website. Continued usage of our services after the amendment date signifies acceptance of the changes.

12. How to Contact Us

For inquiries regarding this Privacy Policy or our data handling practices, please reach out:

13. Compliance with Google Ads User Consent Policy

We adhere to the consent requirements of Google Ads users. You can alter your preferences for cookies and tracking at any time via our cookie settings feature.