Refund Policy

Transparent and straightforward reimbursement practices for your assurance

Overview

At LumenBridgePark, we are aware that situations may vary, and we are committed to offering clear and honest refund guidelines. This document describes the scenarios in which refunds are permitted for our yacht rental services.

It is important to familiarize yourself with this document before securing a reservation. By reserving a charter with LumenBridgePark, you are consenting to these refund conditions.

Regular Cancellation and Refund Timetable

More than 72 Hours Before Charter

100% Refund

Qualifies for: Total refund excluding service charges

Time to Process: 5-7 working days

Service Charge: $50 for credit card payments

Conditions: Must be lodged through email or by telephone

24-72 Hours Before Charter

50% Refund

Qualifies for: Half of the entire charter fee

Time to Process: 7-10 working days

Service Charge: $25 subtracted from the refund

Conditions: A valid rationale is needed; admin costs are applicable

Less than 24 Hours Before Charter

No Refund

Qualifies for: Refund not available

Exception: Urgent cases may be taken into account

Alternative: Credit towards a charter might be granted at the discretion of management

Conditions: Supporting documents required for urgent claims

Refunds Due to Weather

Our Weather Pledge

Safety comes first. If chartering isn't safe due to weather as determined by our qualified captain, we offer several alternatives:

  • Complete Refund: Issued when rescheduling isn't an option
  • Change of Date: Rebook to a new date without any added fee
  • Charter Credit: Credit valid for a year from the initial charter date

Weather Evaluation Procedure

Our weather review consists of:

  • Analysing wind velocity and direction
  • Assessing wave magnitude and ocean conditions
  • Forecasting visibility and precipitation
  • Ongoing advisories and alerts from the Coast Guard
  • The captain's professional safety appraisal

Time Frame for Decision: Decisions on weather cancellations are made no more than 4 hours ahead of the planned departure.

Refunds for Medical Emergencies

Critical Health Circumstances

Unexpected medical emergencies occur. Such incidents may be considered for special accommodation:

  • Sudden health issues or injury that require hospital admission
  • Mourning a family member
  • Impromptu military duty or urgent recall
  • Legal obligations such as jury duty or court summons
  • Natural calamities impacting travel plans

Required Proof

Submitting the following is necessary for processing requests related to emergencies:

  • Verification from a medical professional or hospital records
  • Official notification of a family death (if applicable)
  • Confirmation of military commands
  • Notices for legal appointments such as court or jury services
  • Advisories or declarations of emergencies concerning travel

Procedure: Emergency reimbursement requests are handled within a 3-5 day span upon submission of adequate proof.

Cancellations by Operators

Technical Problems

If the chosen vessel is non-operational due to technical issues:

  • Substitute Vessel: We will attempt to accommodate with another similar vessel
  • Full Refund: Granted if a replacement is unattainable
  • Partial Refund: Given if the alternative vessel has different pricing
  • Compensation: Additional recompense may be considered for the inconvenience

Lack of Crew Availability

In rare cases where certified staff is unavailable:

  • Efforts will be made to arrange substitute staff
  • Full refund if the charter is unable to proceed
  • Option to reschedule at no additional expense

Processing of Refunds

Original Payment Mode

Reimbursements are issued to the payment method initially used:

  • Credit Cards: Within 5-7 business days
  • Bank Transfers: Taking 7-10 business days
  • Cash/Cheque: 3-5 business days to process

Charge for Processing

Cost for Credit Card Cancellations

$50 fee for cancellations requested over 72 hours prior

Cost for Bank Transfer Reimbursements

$25 for refunds via bank transfer

Fee for International Transactions

Additional charges could be applied for international funds transfers

Alternative Charter Credits

Situations for Credit Issuance

In certain scenarios, charter credits may be given instead of money back:

  • Cancellations closer than 24 hours to the start
  • Charter cancellation due to adverse weather
  • Requests to voluntarily reschedule
  • Unforeseen operational challenges

Credit Details

  • Validity: Effective for one year from issuing
  • Transferability: Non-transferrable
  • Worth: Matches the entire value of the charter (service charges waived)
  • Application: Usable for any available charter service
  • Expiration: Credits must be used within the 12-month timeframe

Compensation for Partial Services

Interruptions in Service

If your booked service is interrupted due to our actions:

  • A refund prorated to the unused portion
  • Credit for a future service of equal value
  • Complimentary offerings or possible upgrades

Issues Caused by Guests

If a service is ended prematurely due to client behavior or safety infractions:

  • No compensation for the remaining time
  • Full payment is nevertheless due
  • Additional costs could be billed

Settling Discrepancies

If you find a refund outcome unsatisfactory, you can:

  • Apply for a reassessment by our leadership team
  • Submit supplementary documentation or evidence
  • Contact consumer advocacy groups for assistance
  • Explore legal channels as per applicable laws

Procedure for Refund Submission

Step 1: Reach Out

Start your refund petition by:

Step 2: Providing Details

Ensure the following information is included in your communication:

  • Confirmation numbers for bookings
  • Detailed schedule of the charter
  • The basis for the cancellation
  • Supporting documentation where necessary
  • Chosen method for receiving the refund

Step 3: Review and Execution

We will acknowledge your request within a day, assess it according to this policy, inform you of the decision within two days, and initiate approved refunds adhering to the timelines mentioned.

Noteworthy Points

  • All applications for refunds must be documented
  • All refunds are issued in $ regardless of the currency used for payment
  • Acquiring travel insurance is highly advised
  • This guideline is subject to modifications with a notice period of 30 days
  • Reimbursements are subject to relevant tax laws and rules

Contact Details

To inquire about reimbursements or to file a reimbursement claim:

Refunds Department
LumenBridgePark Marine Services Ltd.
Marina District
San Francisco CA 94123
United States

Telephone: +1 415-555-0123
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: September 12, 2027

Our refund directive is designed with clarity and straightforwardness in mind. We encourage you to peruse these terms judiciously before you book and to reach out to us should there be any queries.